Often times stakeholders or clients don’t realize that UX can be quantified and measured. As UX professionals need to take the lead and show them how to connect the dots between how UX (or lack there of) is impacting the bottom-line and how it ties back to the organizations core mission.
— By MARK DISCIULLO Wikipedia: An edge case is a problem or situation that occurs only at an extreme maximum or minimum operating parameter. The most satisfying and memorable interactions are often the simplest. Life is complicated enough, and…surprise…most people don’t want to spend any more time interacting with your company’s call center, sales team, application or […]Read more "Reducing Complexity by Design: 3 Key Tips for Managing Edge Cases"